Refund Policy

doonausshop is committed to your satisfaction with our Doona child car seats & strollers, Liki Trike, and SensAlert products.

Returns & Refunds


  • Returns may be initiated for unused, undamaged, and resalable items within a reasonable period after delivery.
  • Returned products must be in their original packaging with all parts, manuals, and accessories included.
  • To start a return, contact our support team at support@doonausshop with your order details and reason for return.

Refund Processing


  • Approved refunds will be processed to the original payment method after the returned item is received and inspected.
  • Original shipping costs are non-refundable unless the return is due to our error or a defective product.
  • Return shipping costs are the responsibility of the customer unless otherwise stated.

Non-Returnable Items


For safety and hygiene reasons, some baby gear may be considered non-returnable if opened or used. Contact us for clarification.

Contact


For all return and refund inquiries, please email: [email protected]